Narcotrend Service, Maintenance and Repair Service

Our contract includes full support and peace of mind for your equipment, ensuring minimal downtime and clear cost control:

✅ Fault Repairs Covered – full repair service including labour, parts, and travel
✅ Loan Device Provided – service loan units available during repairs to minimise disruption
✅ Engineer Response Within 4 Working Hours – for calls placed between 9:00–17:00, Monday to Friday
✅ Full Telephone Support – expert guidance whenever you need it
✅ Fixed Costs for the Entire Contract Period – no hidden fees
✅ Software Updates Included – upgrades free for the life of the device, installable via USB
✅ All Labour, Travel & Parts Included – total coverage to simplify budgeting

❌ Excludes: accidental damage, hardware upgrades, accessories and consumables (including power supply, battery, and patient leads)
❌ Does not cover: emergency callouts after 5pm weekdays, weekends, or bank holidays